Last Updated: October 15, 2026
We want customers to understand their options if an order does not meet expectations. Please review the following conditions before requesting a return or refund.
1. Return Period
Eligible return requests must be submitted within 30 calendar days of delivery.
The return period begins on the date the order is marked as delivered or is otherwise confirmed as received.
Please contact our customer service team before sending any item back. This allows us to review the request and provide the appropriate return instructions.
2. Return Eligibility
To qualify for a standard return, an item must:
- Be unused and in its original condition.
- Retain its original packaging.
- Be accompanied by sufficient order information for us to identify the purchase.
- Be returned within the applicable 30-calendar-day period.
Items that have been used, damaged through improper handling, or returned without their original packaging may not qualify for a standard return.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what was ordered, please contact us promptly.
Include your order information and, where possible, photographs showing the issue. We will assess the circumstances and explain the available resolution.
A customer should contact us about a product quality issue even if the item cannot satisfy the ordinary unused-item condition. Applicable consumer rights are not waived by this policy.
3. How to Request a Return
Please follow these steps:
- Email info@steviaselectsale.com with your order number and the reason for your return.
- Wait for our customer service team to review your request and provide instructions.
- Package the eligible item securely, retaining its original packaging.
- Send the item to the return destination confirmed by our team.
Our listed return address is:
1522 E 55th St
Tulsa, OK 74105
United States
Please contact us before shipping a return to confirm the applicable instructions and destination.
4. Return Shipping Costs
Eligible returns are free of charge. We do not charge a restocking fee for eligible returns.
For an approved return, our customer service team will explain the return shipping arrangements. Customers should not incur an unexpected return shipping charge for a return approved as free under this policy.
5. Refund Processing
Once the returned item has been received and inspected, we generally process an approved refund within 1–2 business days.
Refunds are issued to the original payment method whenever supported by the payment provider.
After we process the refund, the payment provider or financial institution may require an additional 7–10 business days for the funds to appear in the customer’s account. The actual posting time depends on the provider and the customer’s bank.
The time required for the funds to appear is separate from our refund processing time.
6. Refund Confirmation
We will use the contact information associated with the order to communicate relevant updates when available.
If a refund has been processed but has not appeared after the expected timeframe, please contact us. We recommend checking with the original payment provider or financial institution as well.
7. Cancellations
If you need to cancel an order, contact us as soon as possible. We will review whether the order can still be cancelled.
Once an order has been processed or dispatched, cancellation may no longer be possible. In that situation, an eligible return may be requested under this policy.
8. Contact Us
For return authorization, refund questions, or help with a damaged or incorrect order, contact:
Stevia Select Sale
Email: info@steviaselectsale.com
Phone: +1 918-704-0938
Return address: 1522 E 55th St, Tulsa, OK 74105, United States
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT).
Nothing in this policy limits consumer rights that cannot legally be excluded.